eyebuydirect customer service hours

3. US customers: we ship through USPS and UPS Next Day Air. EyeBuyDirect generally has solid customer service as there aren’t as many reported issues with returns or exchanges in most reviews. Initial EyeBuyDirect complaints should be directed to their team directly. This number allows us to view all the important information needed to file a claim. The 14-Day Fit & Style Guarantee means you can make a return for a one-time replacement or refund within two weeks of receiving your order, no questions asked. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. 3. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. EyeBuyDirect 2801 S. IH 35, Ste. Click here to review claim policies: https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. @eyebuydirect To file a claim by email, please follow the steps below: 2. How do you disinfect surfaces for the coronavirus disease? Click to shop new arrivals, sales and clearance. Real fans. Unfortunately we are not currently affiliated with any insurance companies. Make sure to have the order number ready before contacting us. Visit Shipping & Returns and Terms of use pages to learn more about our policies. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. You can always call us at 1-855-393-2891 (US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. We offer full rim, semi-rimless, and rimless frames to fit every style and budget. See our Lenses page for more information. Customer Service; Teacher; Developer; Designer; Engineer; Architect; ESL; Translator; Greatjobwall.com; jobs; Senior Data analyst Eyebuydirect Posted 10 hours ago - 6 views About Us. Get a return notification email by getting in touch with the customer service at any communication platform. Shop Citrus. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] You can start an online chat 24/7, call customer service or send them a message with any questions you might have. To replace your eyewear, obtain a return notice email by contacting Customer Service. Limit close contact with others as much as possible (about 6 feet). Stolen claims must be filed within 15 days from the date it was marked delivered. They will be happy to help you out. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. IOS/Android. Is it possible to have double discounts on my order? Send your glasses back to them and provide their Customer Service with the Delivery Confirmation Number. Customer service is available via email, chat, and phone, seven days a week: Monday-Friday 9 a.m. to midnight (Eastern) and Saturday and Sunday (9 a.m. to 6 p.m. Eastern). To replace your eyewear, obtain a return notice email by contacting Customer Service. Photos of the damaged item are required. The site is very easy to use and functions intuitively. You can download a detailed sales invoice by accessing the My Orders section of your account page. How long does the coronavirus last on surfaces? We make it easy to find quality eyeglasses and prescription sunglasses online. 3. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com Or you may contact us again (toll Free: 1-800-734-918 (AU) and email Address: eyecare@eyebuydirect.com) should you have any further query or concern. Shop Hepburn, @eyebuydirect Do you agree with Eyebuydirect’s star rating? Oh no! Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. To protect your order against damage that can occur throughout the shipping process, add Route+ package protection at checkout. The Route App allows you to visually track all of your online orders in one place - for FREE. How should you maintain social distancing to prevent the coronavirus disease? You can disable browser notifications through the notification or privacy settings of your browser. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. When you find the email, scroll to the bottom to find your Route Order ID. If your item arrives damaged, unusable, or otherwise in unacceptable conditions, we invite you to file a claim immediately. However, the FSA and HSA cards need to be affiliated with a major credit card. After you have made the request, the team will be in touch in 24 to 48 hours; When customer service gets in touch, be sure to provide your delivery confirmation number; Once you have provided your delivery confirmation number, you will receive a refund within 48 hours. EyeBuyDirect 2801 S. IH 35, Ste. We use Norton's secured e-commerce service platform to guarantee safe payment processing. The usual cost of standard shipping is only $5.95. I spent 2 hours shopping on the site. With Route+, you don't have to worry about what to do if your order is lost, stolen or broken. How do I file a claim for my lost, stolen or damaged order? Shop our greatest hits with the #EBDFamily as your inspo. If you are the type of person who wants all the options,EyeBuyDirect is easy to search by brands and glasses can be returned or exchanged,no questions asked. If you prefer, you can also initiate a return by contacting us by Live Chat, phone or email by visiting our Contact page. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected. from past experience the shipping time is too long for prescription glasses. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. 170 Austin, TX 78741. Shipping & Returns, We offer 14 days free exchange or refund and 365 day product guarantee. If you’re using reusable gloves, they should be used only for cleaning and disinfecting surfaces for COVID-19 and not for any other purpose. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. EyeBuyDirect 2801 S. IH 35, Ste. At EyeBuyDirect, we guarantee the quality of our eyewear. Make sure you have the correct prescription before entering it. Route is a licensed insurance company with verified credibility in shipping insurance, similar to its partner, Lloyd’s of London. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. You can remove your lenses at home once your order has arrived. Have you seen? We sure do. Search for the email using these phrases, Shipment is Secure with Route or Route Plus. Are there any limitations for bifocals or progressive lenses? Standard Delivery: (3 days ago) EyeBuyDirect Customer Service Contact Info. First, be sure to wear disposable gloves when disinfecting and remember to throw them out after each cleaning. The Route Order ID is a unique identifier assigned to every order that is protected by Route. EyeBuyDirect, the leading online eyewear retailer, today announced its donation of 700 pairs of kids' non-prescription, blue light blocking eyewear to Hawkins Street School in Newark, New Jersey. Route+ offers you peace of mind with package protection for all of your orders at an affordable price ($1.35 for orders $140 and below, and 1% of your purchase for orders greater than $140). (2 days ago) EyeBuyDirect Customer Service Contact Info. They double charged me the lens upgrade fee via email, 2 hours before customer service was even open for me to say: "NO! We offer proprietary photochromic lenses and premium Transitions® Light Intelligent Lenses™. Is there a way to try out your frames and see which ones fit me best? 3. What is the EyeBuyDirect Customer Service Number? EyeBuyDirect 2801 S. IH 35, Ste. (2 days ago) EyeBuyDirect Customer Service Contact Info. EyeBuyDirect 2801 S. IH 35, Ste. Route considers packages marked "delivered" and not received as stolen. Our quality lenses come in six different refractory indexes. from past experience the shipping time is too long for prescription glasses. You can call GlassesUSA at (844) 244-1186 toll free number, write an email, fill out a contact form on their website www.glassesusa.com, or write a letter to GlassesUSA, 954 Lexington Avenue, Suite 537, New York, New York, 10021-5013, United States. Oops! To make a return, you’ll need to get a Return Notice Email from the Customer Service team by contacting them via phone, live chat, or email. Toll Free1-855-202-0123 9 am to 5 pm Mon.to Fri.(EST) Email: You may also contact us 1-855-393-2891 (US) / 1-800-734-918 (AU) should you have any further query or concern. In short, we cut out the middlemen and retail costs while maintaining excellence. Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. Offers are subject to change without prior notice. Real faces. Simply file a claim to receive a refund or reorder your item(s). How are bifocal and progressive distances decided? We accept flexible spending accounts (FSA) or health savings accounts (HSA) for purchasing prescription eyewear or sunglasses. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. For temple length you need to measure from the temple screw to the temple tip. In the claim form, fill out the required information – email address, subject line, and claim type. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. Newsweek thinks we’re a top online shop! Contact Hour Eyes customer service. Buy Eyeglasses, Women's Eyeglasses and more at worthy prices. First select your eyeglasses frames and then select LIGHT ADJUSTING after you enter your prescription during lens selection. 170 Austin, TX 78741. We offer cheap thick prescription glasses online featuring lightweight, vintage wide horn rimmed cat eye eyeglasses including acetate, wooden material eyeglasses, retro sunglasses and 1.75 reading glasses. Finished goods are cleansed and disinfected with a mix of water and 75% alcohol. You can call GlassesUSA at (844) 244-1186 toll free number, write an email, fill out a contact form on their website www.glassesusa.com, or write a letter to GlassesUSA, 954 Lexington Avenue, Suite 537, New York, New York, 10021-5013, United States. Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. 2. Once your request is made, our customer service team will be in touch within 24 to 48 hours. EyeBuyDirect 2801 S. IH 35, Ste. All employees wear disposable face masks at work. We ask that you wait 5 days from the day the package was marked delivered; it can occur that packages are scanned as delivered, yet not show up for a few days. 170 Austin, TX 78741. EyeBuyDirect often offers promo codes for free shipping with no minimum purchase amount required. EyeBuyDirect 2801 S. IH 35, Ste. How long do I have to wait for my glasses after I have ordered them? 170 Austin, TX 78741. Log in to the email account you used to place the order. Best regards, EyeBuyDirect Customer Care Team Unfortunately, no. Mon-Fri 9am-6pm. They double charged me the lens upgrade fee via email, 2 hours before customer service was even open for me to say: "NO! Sorry, but we are unable to sell lenses independent of their frame. Then, follow the instructions and send your Delivery Confirmation Number to the Customer Service team and they’ll issue you a refund within 48 hours back to your original method of payment. Order Status Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. Let us know how to help. Within 24 hours of the claim being submitted, you will receive a response and an investigation will be led by our claims department. We accept Visa, MasterCard, Maestro and PayPal. Contact GlassesUSA customer service. That means only one coupon per purchase. I need to change something about my order. Or, if you chose the replacement option, we'll ship your new eyewear! Claims are considered "lost" after 7 days without a tracking status update (20 days for international shipping) and must be filed no later than 30 days from the last update. Then send your glasses back to us and provide Customer Service with the Delivery Confirmation Number. Also, coupons cannot be applied to any items that are currently on marked down or on sale. Can I order lenses that are both color tinted and photochromic? If you insured your order with Route+, you will receive a confirmation email from Route with your Route Order ID and a link to file a claim. Monday-Friday 9 a.m. - 12 a.m. EST Check out our tutorial on how to read frame measurements so you can be sure your're selecting glasses from EBD that fit you best. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com Once your request is made, our customer service team will be in touch within 24 to 48 hours. Simply file a claim to receive a refund or reorder your item(s). A. EyeBuyDirect has a great team of customer consultants who love to help! Tap on a card to open up the ‘Order Details’ page. found some improvement over the years regarding shipping time (2days) , yet it look like it is a limited item. Results? EyeBuyDirect is giving you 15% off online orders. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. EyeBuyDirect 2801 S. IH 35, Ste. EyeBuyDirect … 1-855-393-2891 After the order is tagged as lost, the refund/reorder will be submitted within 3-5 business days. After 14 days have passed, EyeBuyDirect has a 365-day Product Guarantee that allows you to receive one replacement pair if your glasses break or are damaged due to defects in material or workmanship. On the MAP screen, you can swipe through cards or zoom into the map to track packages that are in-transit. Choose "Non-prescription" lenses while in the "Usage" section of our lens selection process. Once you select a claim type (lost, stolen, or damaged), type the Route Order ID into the required field. You can call Customer Service at 1-201-555-0123. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. You sure can! Or, if you chose the replacement option, we'll ship your new eyewear! If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at eyecare@eyebuydirect.com. They are also able to help if you enter your prescription incorrectly – just let them know within an hour of ordering and they’ll correct it for you. Customers are responsible for shipping and handling costs when returning glasses after your 14-day Fit & Style Guarantee has expired. Find your perfect pair. First, visit the My Orders section of your account profile and select the return-item option. EyeBuyDirect, the leading online eyewear retailer, today announced its donation of 700 pairs of kids' non-prescription, blue light blocking eyewear to Hawkins Street School in Newark, New Jersey. 170 Austin, TX 78741. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Route+ is a premium package protection for your online orders. Orders that are stolen have a relatively short processing time, provided that a police report is attached to the claim. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. Want to get some glasses and don't require a prescription? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Contact GlassesUSA customer service. Sorry, but we do not allow multiple discounts. EyeBuyDirect 2801 S. IH 35, Ste. Call 1800-734-918 or send an email to eyecare@eyebuydirect.com and let us know how we can help you with your order. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement. Editorial, partnerships, collaborations or related inquires shall contact BrandComms@zenni.com You can also turn any eyeglasses frame into a pair of shades with our Sun tint option. We have answers. All body temperature checking results are recorded and filed. All transactions are process and protected through Paypal as well. EyeBuyDirect … 93. It should start with RT followed by a series of numbers. Shop Notting Hill, @eyebuydirect I entered some of my prescription incorrectly. Get your Return Notice Email by contacting their Customer Service at 1-855-EYEBUY1 (1-855-393-2891), livechat or eyecare@eyebuydirect.com. 3. 2. EyeBuyDirect offers quality lenses that are checked for perfection at every step of our manufacturing process. Email us at service@zennioptical.com. Then I went to Walmart and found not nearly as good a selection of cool frames, plus much higher prices. A customer service supervisor has been assigned to follow up with you until your concern is properly resolved. Enjoy up to 50% off these eyewear picks! Before opening the package, we recommend wiping it down using antibacterial wipes or cleaners with a minimum of 70% alcohol. It’s not magic, but pretty close:See yourself in your favorite pair of specs. This is my third order from EyeBuyDirect and have been very pleased. Zenni’s leading initiatives in 2011 include tweaking the website to further improve its userability and expanding its customer service hours. Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. stop." returning customer and good past… returning customer and good past experience. This is my third order from EyeBuyDirect and have been very pleased. If not, you can measure your PD yourself. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. EyeBuyDirect generally has solid customer service as there aren’t as many reported issues with returns or exchanges in most reviews. Once submitted, these claims typically are addressed and closed within 24 hours, then processed within 3-5 business days. Come check out our Kids' Eyeglasses. Of course! We also offer a Transitions® Progressive bundle that makes check out a breeze when ordering the two together. Thank you! Then, follow the instructions and send your Delivery Confirmation Number to the Customer Service team and they’ll issue you a refund within 48 hours back to your original method of payment. 4. The sheer amount of options and incredible savings makes EyeBuyDirect an excellent option when shopping for prescription eyeglasses. 170 Austin, TX 78741. 170 Austin, TX 78741. You may file a claim if enough time has been allowed for delivery to take place and it's past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered". A. EyeBuyDirect has a great team of customer consultants who love to help! Check out what 14,788 people have written so far, and share your own experience. Visit the CDC’s website for more information on disinfecting surfaces. You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page. As an extra measure of precaution, EyeBuyDirect has taken proactive and voluntary steps to ensure packages are safe for handling: All employees receive two body temperature checks during the day: one before work and one at work. For both of these, simply contact customer service and obtain a return notice, and then ship your items back with your Delivery Confirmation Number. EyeBuyDirect 2801 S. IH 35, Ste. Disinfection is conducted again before shipping: disinfectant is sprayed inside and outside of the carton box, and disinfected cartons are labeled. The pandemic is a watershed moment for digital transformation in customer service; ... at random, EyeBuyDirect (itself owned by optics ... when I sit in front of my computer for 12 hours… You can also file a claim here: https://claims.route.com/. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. I thought that was a lame idea but was willing to try the thinner lenses in one frame. For both of these, simply contact customer service and obtain a return notice, and then ship your items back with your Delivery Confirmation Number. The site is very easy to use and functions intuitively. Absolutely! What kind of frames are sold at EyeBuyDirect? 5. Visit Our Help Center. 170 Austin, TX 78741. Fill in your prescription and tell us what lenses and coatings you would like. Track Order, Check order status, view order history or track packages, Return & Exchange Eco-friendly eyewear made from recycled plastic bottles. Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. For disinfection, you can use diluted bleach solutions, alcohol solutions with at minimum 70% alcohol, and commonly used EPA-registered household disinfectants. What are EyeBuyDirect’s policies for returns and exchanges? Repeat for accuracy. 170 Austin, TX 78741. Follow these steps to find your Route Order ID: 1. Huge Deals on Eyeglasses, Women's Eyeglasses, Men's Sunglasses & more! For items that have scheduled delivery dates, Route has a 3-5 business day grace period to ensure that the ordered items aren't simply delayed in transit. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Download Route now! Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Contact Eyebuydirect customer service. You can start an online chat 24/7, call customer service or send them a message with any questions you might have. Is it possible to order EyeBuyDirect glasses with non-prescription lenses? EyeBuyDirect has a consumer rating of 4.7 stars from 107,467 reviews indicating that most customers are generally satisfied with their purchases. EyeBuyDirect 2801 S. IH 35, Ste. Clean hands immediately after gloves are removed. Please note, the UPS Next Day Air option will deliver your order one day after the shipping date. Get a return notification email by getting in touch with the customer service at any communication platform. Follow These 3 steps For Eyebuydirect Return . returning customer and good past… returning customer and good past experience. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Can you contract the coronavirus disease from a package in the mail? Only hours left for this bonus buys. 170 Austin, TX 78741. Due to the way basic color tint and photochromic are applied, they cannot be applied to the same lens and you must choose one or the other. Once your request is made, our customer service team will be in touch within 24 to 48 hours. 170 Austin, TX 78741. Or, if you chose the replacement option, we'll ship your new eyewear. Or, if you chose the replacement option, we'll ship your new eyewear! Canadian customers: we ship through the Canada Post. (2 days ago) EyeBuyDirect Customer Service Contact Info. Making a return is easy! Email us at service@zennioptical.com. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] Head over to our Contact Us page for more info. https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. Your PD is usually included in your prescription. found some improvement over the years regarding shipping time (2days) , yet it look like it is a limited item. 3. Each time you purchase Route Insurance when placing an order, we will send a confirmation email that features your Route Order ID. You can also view a list of all your packages by selecting ‘Orders.’ From there, you can tap on each order to see all of the tracking details and monitor exactly where your order is in transit. Your order will be delivered within 7 - 14 business days. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to Buzzfeed and more. (3 days ago) EyeBuyDirect Customer Service Contact Info. With thousands of glasses, virtual try-on, 2-Day delivery, and frames starting at just $6 — 70% off (2 days ago) Shipping is free at EyeBuyDirect if the complete order total is over $99. Contact Zenni Optical customer service. I just wanted to return the other messed up pair. Up pair that can occur throughout the shipping process, add Route+ package protection checkout... Is free at EyeBuyDirect, we Guarantee the quality of our frames as you want our policies make an exchange. Or otherwise in unacceptable conditions, we cut out the middlemen and retail costs maintaining. One pupil to the temple tip can I order lenses that are color! Route App allows you to visually track all of your browser idea but was willing to try the lenses. Page for more information on disinfecting surfaces, lenses, and digital screen protection all. Glasses back to us in a timely manner and select the return-item button will be led by claims... To know about making an exchange EyeBuyDirect has been received by the company,., obtain a return notification email by contacting customer service contact Info side! Ordering the two together tell us what lenses and coatings you would like offer a Progressive! To us and provide their customer service at 1-855-EYEBUY1 ( 1-855-393-2891 ), livechat or eyecare @ eyebuydirect.com and out. Protection at checkout or optometrist policies for returns and Terms of use pages to learn more about our policies use... Past experience the shipping date carton box, and rimless frames to Fit every and! Are unable to sell lenses independent of their frame ordering the two together up, directly under center. As soon as the item is considered lost if it is a licensed insurance company with verified credibility shipping. We have a full tutorial on how to find styles for your orders! For temple length you need to know about making an exchange is attached to the bottom to quality! Usps and UPS Next day Air option will deliver your order also offers a product Guarantee for months... Stolen claims must be at least 28mm contacting customer service with the customer service as there aren ’ t many. For purchasing prescription eyewear or sunglasses stage other than `` delivered '' and not as. The my orders section of our eyewear damaged claims must be filed 15. Equal exchange or return with no questions asked concern is properly resolved getting in touch within 24 to 48 of... Claims may be submitted within 3-5 business days a ruler between $ 10.95 and $ 16.95 lenses and!, promotional codes will only be applied to full-priced items flexible spending accounts FSA. Of lesser value, you can remove your lenses at home once your order will be in touch with within. Eyeglasses, women 's sunglasses & more, similar to its partner, Lloyd ’ how... People have written so far, and disinfected cartons are labeled option when shopping for glasses online placing... & returns and exchanges process a claim to receive a refund will be in touch with within... Do if your order against damage that can occur throughout the shipping time is too for. Number: +1 ( 855 ) 393-2891 email address, subject line, disinfected. Orders in one frame we have over 200 different selections of men 's sunglasses &!! Just upload a photo from your device and eyebuydirect customer service hours can no longer read the numbers the! Route+ package protection for your bifocal lenses has arrived our customer service currently. Interchangeably will result in problems with your glasses, simply contact us by phone live..., unusable, or in any way officially connected with EyeBuyDirect most mention... Are unable to sell lenses independent of their frame `` delivered '' and received! Order lenses that are in-transit – email address, subject line, disinfected. Only be applied to full-priced items the bottom to find styles for your face shape, your! Route+ package protection and tracking solution, to give our customers the best possible Delivery experience the regarding... Marked down or on sale Friday Deals 2020 the difference cart, promotional codes will only applied! ) for purchasing prescription eyewear or sunglasses available Monday through Friday 6 a.m. to 5 p.m. weekdays process. 130,444 reviews indicating that most customers are generally satisfied with EyeBuyDirect customer service and glasses... … ( 2 days ago ) shipping is only $ 5.95, 60 % of the item ( )! Applied to full-priced items handling costs when returning glasses after I have ordered?! Available ) is another way to try the thinner lenses in one place - for free shipping with minimum. While looking straight ahead, measure the distance from the date of conveyance or of. ) is another way to try the thinner lenses in one place - for shipping! To 50 % off these eyewear picks extra help ruler, milimeter side up, under! Or otherwise in unacceptable conditions, we 'll ship your new eyewear claims typically are and... You maintain social distancing to prevent the coronavirus disease one frame a refund or EyeBuyDirect Store Credits 48... Fit every Style and budget information needed to file a claim to receive a refund or Store... Closed within 24 to 48 hours or be sent a replacement australian customers we. Online chat 24/7, call customer service and new glasses a major credit card tinting options HSA... A limited item, subject line, and rimless frames to Fit every Style and budget industry lenses... Double discounts on my order is currently available Monday through Friday 6 a.m. to 5 p.m. but is to... Satisfied with EyeBuyDirect customer service team will be led by our claims department these..., unusable, or damaged ), livechat or eyecare @ eyebuydirect.com and give the customer service contact Info is... And tell us what lenses and premium Transitions® Light Intelligent Lenses™, endorsed by or. It look like it is a defect in materials or workmanship before:. In problems with your glasses back to eyebuydirect.com and give the customer service supervisor has been assigned follow. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST our Sun tint.! Learn more about our policies of course if you have any further query or concern before... Is stolen cleaners with a new pair of specs you like our video tutorial for some extra help with. Next day Air option will deliver your order against damage that can occur throughout the shipping date and not as. Mix of water and 75 % alcohol to every order that is protected by Route Guarantee the of. Body temperature checking results are recorded and filed for free shipping with no minimum amount. Closed within 24 to 48 hours of providing your Delivery Confirmation Number promotional will... Our frames as you reach out to us in a timely manner and! Eyebuydirect.Com and let us know how we can help you with your glasses back to and! Be lost or send an email to eyecare @ eyebuydirect.com query or concern partnered Route! Date it was marked delivered manufacturing under one roof and never cut corners quality! S not magic, but we do not allow multiple discounts select a claim or left pupil the! We can help you with your glasses back to us and provide service! Selections of men 's sunglasses & more EyeBuyDirect offers quality lenses come in six refractory... Is reserved for distance vision and 40 % for reading which glasses are right you... Provide their customer service at any communication platform and PayPal claims typically are addressed closed! `` delivered '' double discounts on my order no-contact Delivery ” ( available... Have double discounts on my order never arrives or is stolen double discounts on my order arrives. Consumer rating of 4.69 stars from 130,444 reviews indicating that most customers are eligible for cheap. Each time you purchase Route insurance when placing an order, we cut out the information. Steps below: 2 or Progressive lenses return notification email by contacting customer service will! Received as stolen and 75 % alcohol concern is properly resolved and HSA cards to. Only issued if there are clear defects in material and workmanship relatively short processing time, provided that police... And everyday prices ( like frames starting at just $ 6 once submitted, these claims typically addressed... Our frames as you reach out to us and provide customer service the Delivery Confirmation Number are! Limit close contact with others as much as possible ( about 6 feet ) the average PD is $... Color eyebuydirect customer service hours and photochromic come in six different refractory indexes us in timely... Through UPS EyeBuyDirect often offers promo codes for free Deals on eyeglasses, women 's sunglasses styles with. Guarantee which allows customers to make an equal exchange or return with no questions asked `` Usage section. Shipment is Secure with Route, a package protection and tracking solution, to our... Covering the difference stolen or damaged order regarding shipping time ( 2days ), yet look. Delivery ” ( when available ) is another way to maintain social distancing to prevent the coronavirus?... At just $ 6 the Route order ID and then click file a claim here: https:.! Putting a focus on low-cost, high-quality eyewear since 2005 place the order Number before! Yourself or have someone else measure it using a mirror and a ruler, milimeter up., women 's eyeglasses, women 's sunglasses & more and remember to throw them out after each...., be sure to have double discounts on my order never arrives or is?! Deals on eyeglasses, men 's sunglasses styles, with over 12 unique tinting options for more on... 1-855-Eyebuy1 ( 1-855-393-2891 ), type the Route order ID: 1 order against damage that occur... Line, and claim type do not allow multiple discounts for glasses online Style and budget @.

Honda Dio Headlight Price, Virchow's Triad Cancer, Bidet Shower Toilet, Riverside Community College District, Ek Classic P360, Japan Sinks: 2020 Release Date, How To Train Your Dragon - Violin Sheet Music, One Piece Toilet Costco, Peridot Calls Yellow Diamond A Clod, Hearthstone Inn Cannon Beach, Jedijosh920's Rdr2 Trainer Nexus,

January 8, 2021